I. RESERVATIONS OF THE STAY:
1. Any booking request requires the payment of a deposit (to the order of SARL AXEME - Camping l'Umbrage) of an amount of 30% of the total price, plus booking fees (15 €)
2. Upon receipt of your request, and if our availability allows, we will send you a confirmation of your reservation. If it is impossible to have a rental corresponding to the mentioned dates, your deposit will be immediately returned to you
3. All reservations are nominative. It can not be assigned or rented, except with the written agreement of the management.
4. Your location or rental will be assigned to you the day of your arrival.
5. Rental period
- For the location, it is available from 14:00 and must be occupied by 19:00 at the latest. On the day of departure, the pitch must be vacant by noon at the latest.
- For rental, they are available from 16:00 and must be occupied no later than 19:00. The day of departure, the rental must be free at 10:00 at the latest
6. The maximum capacities (including children) of the pitches and / or rentals are:
- For a pitch: 6 people,
- For a mobile home: 4 or 6 people depending on the model,
- For a Canadian tent: 4 people.
7. No tent is allowed on the plot of a mobile home.
8. Guests and visitors, who are not from the campsite, must report to the reception desk as soon as they arrive and pay a visit fee in accordance with the rules posted at the reception.
II. RULES OF STAY
1. The balance of your stay will be payable:
- For camping pitches, the day of your arrival
- For rental, one month before the start of your stay for rental, one month before the start of your stay, without relaunch. In the absence of full payment one month before the beginning of the stay, SARL AXEME Camping Umbridge reserves the right to consider that the reservation has been canceled under the conditions of cancellation explained below. In case of booking less than one month before the start of the stay, the full price of the stay is payable on booking.
- For rentals, It will be asked, on arrival, a deposit of 500 €, (300 € for Canadian tents) which will be returned at the end of the stay, after confirmation of the perfect inventory (including the state of cleanliness).
III. DELAY, INTERRUPTION OR CANCELLATION OF STAY BY THE CUSTOMER
No reduction will be granted in the event of a delayed arrival, an early departure or a change in the number of people (whether for all or part of the planned stay).
1. MODIFICATION
In the event of a change in the dates or the number of people, the Service Provider will endeavor to accept as much as possible requests for change of date within the limits of availability, without prejudice to any additional costs; In all cases, this is a simple obligation of means, the Service Provider cannot guarantee the availability of a pitch or accommodation, or another date; an additional price may be requested in these cases.
Any request to reduce the length of stay will be considered by the Service Provider as a partial cancellation, the consequences of which are governed by Article III.3.
2. INTERRUPTION
A premature departure cannot give rise to any reimbursement from the Service Provider.
3. CANCELLATION
In the event of cancellation of the Reservation by the Customer after its acceptance by the Service Provider, for any reason whatsoever, the deposit paid for the Reservation, as defined in article I. RESERVATIONS FOR THE STAY of these Conditions General Sales will automatically be acquired by the Service Provider, as compensation, and may not give rise to any reimbursement. In all cases of cancellation, the administrative costs will remain with the Service Provider. For this reason, we advise you to take out cancellation and interruption insurance.
4. CANCELLATION IN CASE OF PANDEMIC
4.1 In the event of administrative closure of the establishment during the dates of the reserved stay (to which is assimilated a measure prohibiting reception of the public, insofar as the Customer is directly concerned by the application of this measure) decided by the public authorities, and which is not attributable to the Service Provider, the sums paid in advance by the Customer for the reservation of the stay will be subject, at the customer's choice:
- A credit for the amount paid by the customer valid for 24 months refundable at the end of the validity period or
- A refund within 6 months
However, the Service Provider cannot be held liable for additional compensation beyond this reimbursement of the sums already paid for the reservation of the stay.
4.2 Notwithstanding the provisions of article III.3 CANCELLATION, any cancellation of the stay duly justified by the fact that the Customer would be affected by COVID 19 (infection) or other infection considered to be part of a pandemic, or would be identified as contact case, and that this situation would call into question his participation in the stay on the dates provided will be without severance compensation.
Cancellation insurance with COVID19 extension is offered to the customer when booking.
4.3 Notwithstanding the provisions of article III.3 CANCELLATION, in the event that the Customer is forced to cancel the entire stay due to government measures not allowing participants to travel (general or local confinement, ban on displacement, border closures), even though the campsite is able to fulfill its obligation and accommodate Customers, the Service Provider will issue a credit note corresponding to the sums paid by the Customer, minus the administrative fees that will remain acquired from the Service Provider. This credit, non-refundable and non-transferable, will be valid for 24 months.
4.4 In the event that the Customer takes out specific insurance covering the risks listed in Article III.4.2 or in Article III.4.3, the insurance compensation received by the Customer will be deducted from the amount of the credit, referred to in Articles III.4.2 or III.4.3.
IV. DAMAGES AND INSURANCE
1. It is up to the camper to make sure. The campsite declines all responsibility in the event of theft, fire, bad weather, breakdown, etc., and in the event of an incident involving the client's civil liability.
2. Each tenant is responsible for disturbances and nuisances caused by those staying with him. When a resident disturbs or causes nuisance to other residents or compromises the integrity of the facilities, he may be terminated immediately and without compensation.
V. PETS
The presence of pets will be done with the agreement of the campsite (1 animal maximum per location or rental). They must be kept on a leash. An up-to-date anti-rabies vaccination certificate (health book) will be requested upon arrival.
VI. RULES OF PROCEDURE
Residents of the campsite are required to comply with the provisions of the by-law which is posted at the campsite reception.
VII.PROTECTION OF PERSONAL DATA
The Service Provider, who drafts these presents, implements the processing of personal data which has as a legal basis:
•Or the legitimate interest pursued by the Service Provider when it pursues the following purposes:
oprospecting
omanaging the relationship with its customers and prospects,
othe organization, registration and invitation to events of the Service Provider,
oprocessing, execution, prospecting, production, management, monitoring of customer requests and files,
odrafting of acts on behalf of its clients.
•Or compliance with legal and regulatory obligations when implementing processing for the purpose of:
oprevention of money laundering and terrorist financing and the fight against corruption,
oinvoicing,
oaccountability.
The Service Provider only keeps the data for the time necessary for the operations for which they were collected and in compliance with the regulations in force.
In this regard, customer data is kept for the duration of the contractual relationship plus 3 years for the purposes of animation and prospecting, without prejudice to retention obligations or limitation periods.
With regard to the prevention of money laundering and the financing of terrorism, the data are kept for 5 years after the end of the relationship with the Service Provider. In terms of accounting, they are kept for 10 years from the end of the accounting year.
Prospects data are kept for a period of 3 years if no participation or registration in the events of the Service Provider has taken place.
The data processed are intended for authorized persons of the Service Provider.
Under the conditions defined by the Data Protection Act and the European data protection regulations, individuals have the right to access data concerning them, rectification, interrogation, limitation, portability, 'erasure.
The persons concerned by the processing carried out also have the right to oppose at any time, for reasons relating to their particular situation, to the processing of personal data having as a legal basis the legitimate interest of the Service Provider. , as well as a right of opposition to commercial prospecting.
They also have the right to define general and specific directives defining the way in which they intend to exercise, after their death, the rights mentioned above.
- by email to the following address: contact@campinglombrage.com
– or by post to the following address: Camping l'Ombrage, SARL AXEME, 6440 Route de Ruoms, 07150 LAGORCE, accompanied by a copy of a signed identity document.
The persons concerned have the right to lodge a complaint with the CNIL.
VIII.INTELLECTUAL PROPERTY
The content of the website https://www.campinglombrage.com is the property of the Service Provider and is protected by French and international laws relating to intellectual property.
Any reproduction, distribution, total or partial use of this content is strictly prohibited and is liable to constitute an offense of counterfeiting.
In addition, the Service Provider remains the owner of all intellectual property rights in the photographs, presentations, studies, drawings, models, prototypes, etc., produced (even at the Customer's request) with a view to providing the Services to the Customer. The Clien t is therefore prohibited from any reproduction or use of said studies, drawings, models and prototypes, etc., without the express, prior written authorization of the Service Provider who may make it conditional on financial compensation.
The same applies to names, logos or more broadly any graphic or text representation belonging to the Service Provider or used and distributed by him.
IX.APPLICABLE LAW – LANGUAGE
These General Conditions of Sale and the operations resulting from them are governed and subject to French law.
These General Conditions of Sale are written in French. In the event that they are translated into one or more foreign languages, only the French text will prevail in the event of a dispute.
X.DISPUTES
All disputes to which the purchase and sale operations concluded in application of these general conditions of sale could give rise, concerning their validity, interpretation, execution, termination, consequences and consequences and which could not have been resolved between the Service Provider and the Customer will be submitted to the competent courts under the conditions of common law.
In accordance with Article L. 612-1 of the Consumer Code, the consumer, subject to Article L.612.2 of the Consumer Code, has the right to submit a request for amicable resolution by mediation, within a period of less than one year from his written complaint to the professional.
This establishment has designated, by membership registered under number 31132/VA/2201, SAS Médiation Solution as its consumer mediation entity.
To refer the matter to the mediator, the consumer must make his request:
•Either in writing to Sas Médiation Solution, 222 chemin de la bergerie, 01800 Saint Jean de Niost, Tel. 04 82 53 93 06
•Either by email to: contact@sasmediationsolution-conso.fr
•Either by filling out the online form entitled Enter the mediator on the website https://www.sasmediationsolution-conso.fr
XI.PRE-CONTRACTUAL INFORMATION – CUSTOMER ACCEPTANCE
The Customer acknowledges having had communication, prior to placing his Order, in a readable and understandable manner, of these General Conditions of Sale and of all the information and information referred to in Articles L 111-1 to L111-7 of the Code of consumption, in addition to the information required in application of the decree of 22 October 2008 relating to the prior information of the consumer on the characteristics of rental accommodation in outdoor hotels and in particular:
•the essential characteristics of the Services, taking into account the communication medium used and the Services concerned;
•the price of the Services and ancillary costs;
•information relating to the identity of the Service Provider, its postal, telephone and electronic contact details, and its activities, if it does not appear from the context;
•information relating to legal and contractual guarantees and their implementation methods; the functionalities of the digital content and, where applicable, its interoperability;
•the possibility of resorting to conventional mediation in the event of a dispute;
•information relating to the terms of termination and other important contractual conditions.
The fact for a natural (or legal) person to order on the website https://www.campinglombrage.com implies full and complete acceptance and acceptance of these General Conditions of Sale, which is expressly recognized by the Customer. , which waives, in particular, to take advantage of any contradictory document, which would be unenforceable against the Service Provider.
