TERMS AND CONDITIONS OF SALE
Lodging and Camping places
1. CAMPING RULES
Every booking is specified with a name, you may not assign or sublet your accomodation or camping place. Your booking will on ly be valid with our agreement and after receiving your 30% deposit. The payment can be done by bank transfer.
-Payment in 3 X,4 X, by bank card with our partner FLOA :
Our financial partner, FLOA, offers payment solutions for your purchases of goods and/or services, by deferred payment, in 3 or 4 instalments by bank card. These payment solutions are reserved for private individuals (over 18 years of age) residing in France, holding a Visa or MasterCard bank card with a validity date corresponding to the duration of the refund. FLOA, RCS Bordeaux 434 130 423, whose registered office is at Immeuble G7 - 71 Rue Lucien Faure, Bordeaux (33300), is subject to supervision by the Autorité de Contrôle Prudentiel et de Résolution (ACPR), 4 Place de Budapest, CS 92459, 75436 PARIS CEDEX 09, and is registered with the ORIAS under number 07 028 160 (www.orias.fr).
FLOA reserves the right to accept or refuse your request for finance; you have a statutory 14-day cooling-off period. To find out more, consult the FLOABANK terms and conditions:
https://cdn.floabank.fr/images/pdf/CG_paiement_plusieurs_fois.pdf
We draw your attention to the fact that if you ask to pay for your order of goods and/or services by means of these payment solutions, your personal data will be transmitted to FLOA for the purposes of studying your request for financing, managing your credit contract and, where applicable, debt collection. For more information, see the FLOABANK privacy policy:
https://www.floabank.fr/images/pdf/
Politique_de_confidentialit_et_cookie.pdf
1-1 Accomodations
The booking includes water, gas, electricity, the place and one car. It includes as well children 's games, swimming pool, ping-pong, and activities for kids (some of its with a financial contribution), wifi. For safety reasons,it is strictly forbidden to charge your electric car at the campsite charging points . There is a dedicated charging point in the car park at the entrance to the campsite, and prices can be found at reception.
When booking, you must make an advance payment corresponding to 30 % of the total price for the stay booked and the balance of the stay must be paid 30 days before your arrival.
The Camping reserves the right, in the event of non-compliance with the above-mentioned payment terms, to cancel the stay booked by the client and/or to suspend the performance of its obligations after a formal notice to comply remains ineffective.
No discount will be given in case of late arrival or early departure.
We require a deposit on your arrival date : 270€ for the respect of your accomodation including 50€ for the respect of cleanliness. You can pay this deposit with an imprint of credit card. It will be given back within 7 days depending on conditions of accomodation at the end of your stay. This deposit does not constitute a limit of liability.
An inventory is in each accomodation and in our camping guide online : You must check it and inform us of missing or broken objects within 48h after your arrival.
The cleaning must be done the morning of your departure : kitchen and sanitaries shall be clean, the floor washed, the refrigerator cleaned and defrosted, the litter bin emptied.
1-2 Camping places
The booking includes the place, one car, sanitaries access and also children 's games, swimming pool, ping-pong, activities for kids (some of its with a nancial contribution), wifi. For safety reasons,it is strictly forbidden to charge your electric car at the campsite charging points . There is a dedicated charging point in the car park at the entrance to the campsite, and prices can be found at reception.When booking, you must make an advance payment corresponding to 30 % of the total price for the stay booked and the balance of the stay must be paid 30 days before your arrival.
The Camping reserves the right, in the event of non-compliance with the above-mentioned payment terms, to cancel the stay booked by the client and/or to suspend the performance of its obligations after a formal notice to comply remains ineffective.
No discount will be given in case of late arrival or early departure.
The camping place must be clean at your departure.
2. PRICES
The prices indicated are subject to change. The campsite reserves the right to modify the prices at any time. Stays will be billed on the basis of the rates in effect on the booking's day, depending of availability. We recommand you to check the applicable rate by contacting the campsite directly.
Offers and promotions are non-retroactive and can't be combined with one another.
These prices do not include processing and management fees, which are invoiced separately, up to 9€ per stay.
The tourist tax (0,66€/night/adult) collected on behalf of the municipality is not included in the prices. Its amount is determined per person and per day and varies according to the destination. Its amount is determined per person and per day and varies according to the destination. This tax must be paid when paying for the Service and is shown separately on the invoice.
3. THE STAY
If the customer doesn't show up without any written notice from his part, the camping place or accomodation become available 24 hours after the previous arrival date mentionned on his contract, and the total price of his stay is still required. The camping accommodations and pitches are made available for rental for a given number of occupants and may not, under any circumstances, be occupied by a greater number of people. We are not responsible for any loss, theft, injury or damage occurs on guest or on personal guest effect during their stay, Swimming pool access and children's games must be under parental supervision
3-1 Accomodations
Accomodations are rent from saturday to saturday in high season. Outside that period, it's possible to rent any days in the week and the length of the stay could varies.
Arrival in accomodation occurs between 4 pm and 8 pm and must be left CLEAN at the end of the stay between 7,30 am and 10 am. You must take an appointment at the reception the day before leaving for then inventory.
The cleaning of your accomodation is your responsibility, and the accomodation must be returned in the same state as your arrival. If it's not the case, we will charge you for 50€ for an accomodation without sanitary, 70€ for a 2 bedrooms accomodation with sanitary and 80€ for a 3 bedrooms accomodation with sanitary.
3-2 Camping places
Arrival dates for camping places can be any days in the week and the duration of the stay could be variable.
Camping places are availables from 1,30 pm on arrival and must be released before 12 pm the day of the departure. These dates are those planned during the reservation.
4. ANIMALS
Dogs from 1st and 2nd category are strictly forbidden. Animals are necessarily kept on a lead and inoculated (please bring their vaccination cards). In accomodation, It's strictly forbidden for animals to go on sofa, beds or blankets.
Animals cannot stay alones in the camping.
5. CANCELLATION
In case of cancellation, only written notices by mail will be considered, telephone messages are not retained for a cancellation demand. The cancellation will be valid only after reception of our confirmation by mail too.
We draw your attention to the fact that in case of cancellation of a stay without subscription to the cancellation insurance, the deposit (30% of the previous stay) will be kept if the cancellation occurs more than 30 days before the beginning of the stay, and the totality of the stay will be due if the cancellation occurs less than 30 days before the beginning of the stay.
In all cancellations, the processing and management fees (article 2) will remain with the camping.
Every change in your booking must be reported immediately to our services (number of persons, cars, animals). Any request to shorten the duration of a stay will be considered by the camping as a partial cancellation, the consequences of which are governed by this article. Your reservation implies the respect of the camping rules. A liability insurance is necessary, please bring a certicate.
6. CANCELLATION INSURANCE – GUARANTEES
You can subscribe to a cancellation insurance when you make your booking.
Before or during your stay, the cancellation insurance will allow you to be reimbursed, according to the conditions provided for in the contract.
Price : 4 % of base rate and supplements
Our partner Neat undertakes to reimburse all or part of the stay to our guests. In case of cancellation, please notify the campsite of your withdrawal as soon as the occurence of an event preventing your departure by mail. If the accident is covered by the terms and conditions (available on the website https://declare.neat.eu/campings-independants), you must inform the insurance within 48h and give all the informations requested and justicative documents. In
this case, 100% of the cost of your stay will be reimbursed. Without proof, NEAT insurance reimburses 70% of the cost of your stay.
The complete conditions concerning the contract, the modalities and the limits of these guarantees are available with the insurer on simple demand :
NEAT Assurances
+33 5 54 54 25 22
sinistre@neat.eu
7. MEDIATOR
As required by article L 1612-1 from the French consumer code, every camping guest could freely ask to a consumer mediator to resolve a problem which would oppose him to the camping owner.
Here is the contact of the consumer mediator :
- CM2C :
- Website : www.cm2c.net/contact.php
- Postal address : CM2C 14 rue St Jean 75017 PARIS
- Telephon number : 06 09 20 48 86
8. CANCELLATION IN THE EVENT OF A PANDEMIC
8.1. In the event of total or partial closure of the establishment during the booked dates (forbidding total or partial access to guests, insofar as the Client is directly concerned by the enforcement of this measure) decided by the public authorities, and not attributable to the camping, the amounts paid in advance by the Client for the booking will be refunded within 30 days
8.2. However, the camping cannot be held liable for additional compensation beyond this refund of amounts already paid when booking the stay.
Notwithstanding the provisions of article 5. CANCELLATION, if the Client is forced to cancel the entire holiday due to government-imposed measures that do not allow citizens to travel (general or local lockdown, travel ban, closing of borders), even though the campsite is able to fulfil its obligation and to welcome clients, the camping will refund the amounts paid in advance, minus the processing and management fees (Article 2) which will be retained the camping, or will issue a
credit note corresponding to the amounts paid by the Client, as desired, at the convenience of the customer. This credit note will be valid for 24 months.
8.3. If the Client subscribes to a specific insurance covering the risks listed in Article 8.1. or Article 8.2., the insurance compensation received by the Client will be deducted from the amount of the refund.
9. PROTECTION OF PERSONAL DATA
The camping le Petit Liou Sites et Paysages , who drew up these terms and conditions, processes personal data on the following legal basis:
● Legitimate interest by the Service Provider when pursuing:
- prospecting;
- managing the relationship with its clients and prospects;
- organisation, registration and invitation to Service Provider events;
- processing, execution, prospecting, production, management, monitoring of client requests and files;
- the drafting of acts on behalf of its clients.
● Compliance with legal and regulatory obligations when implementing processing for the purpose of:
- preventing money laundering and terrorist financing and the fight against
corruption;
- invoicing;
- accounting.
The camping only keeps the data collected for the time necessary to carry out the operations for which they were collected and in compliance with the regulations in force.
In this regard, client data is kept for the duration of contractual relations plus 3 years for the purposes of prospecting, without prejudice to retention obligations or limitation periods.
Regarding the prevention of money laundering and the financing of terrorism, the data is kept for 5 years from the end of the relationship with the camping. In terms of accounting, they are kept for 10 years from the end of the financial year. Prospect data is kept for 3 years if no participation or registration to the camping's events has taken place.
The data processed is intended for authorised persons of the camping.
Under the terms of the French Data Protection Act and the European Data Protection Regulation, individuals have the right to access, to rectify, to question, to restrict the use of, to transfer and to delete any data concerning them. The individuals concerned also have the right to object, at any time, on grounds relating to their particular situation, to the processing of personal data on which
the legitimate interest of the camping is based, as well as the right to object to
sales prospecting.
They also have the right to define general and specific guidelines regulating how they intend to exercise, after their death, the above-mentioned rights
- by email to the following address: info@camping-lepetitliou.com
- or by post to the following address: Camping le petit Liou, 27, Ancienne route de Baratier, 05200 BARATIER, accompanied by a copy of a signed identity document.
The persons concerned have the right to file a complaint with the CNIL [Commission Nationale de l'Informatique et des Libertés].
10. INTELLECTUAL PROPERTY
The content of the website www.camping-lepetitliou.com belongs to the camping and its partners and is protected by French and international intellectual property laws.
Any reproduction, distribution, total or partial use of this content is strictly prohibited and is likely to constitute a counterfeiting offence.
In addition, the camping retrains all intellectual property rights on the photographs, presentations, studies, drawings, models, prototypes, etc., made (even at the Client's request) for the purpose of providing the Services to the Client. Therefore, the Client refrains from any reproduction or use of said studies, drawings, models and prototypes, etc., without the express, prior written authorisation of the camping who may make it conditional to financial compensation.
The same applies to names, logos or, more broadly, any graphic representation or text belonging to the camping or used and distributed by the camping.
11. PRECONTRACTUAL INFORMATION - CLIENT ACCEPTANCE
The Client acknowledges having received, prior to its Booking, in a readable and understandable manner, these General Terms and Conditions of Sale and all the information referred to in Articles L 111-1 to L111-7 of the French Consumer Code, in addition to the necessary details in application of the decree of 22 October 2008 regarding the prior consumer information on the characteristics of campsite rental accommodation, and in particular:
- the essential characteristics of the Services, taking into account the communication medium used and the Services concerned;
- the price of the Services and associated fees;
- information on the identity of the camping, its address, telephone number, electronic details and its activities, if not apparent from the context;
- information relating to legal and contractual guarantees and their implementation methods; the functionalities of the digital content and, where applicable, its interoperability;
- the possibility of using conventional mediation in the event of a dispute;
- information on the terms of termination and other important contractual conditions.
Any booking by an individual (or legal entity) on the website www.camping-lepetitliou.com implies full and complete acceptance of these General Terms and
Conditions of Sale, which are expressly recognised by the Client, who waives, in particular, to avail itself of any contradictory document, which would be unenforceable against the camping.
