SALES TERMS AND CONDITIONS
Camping Duna Munguy
SARL R2M
881 Chemin Duhartia
Quartier Acotz
64500 Saint Jean de Luz
Tel : 05 59 47 70 70
mail : contact@camping-dunamunguy.com
N° Siret : 532 104 767 00019Article 1 Sales Terms and Conditions
The present sales terms and conditions rule all the stays sold on the website www.camping-dunamunguy.com. They are included in the contract binding the establishment and the customers.
The client agrees to acknowledge these terms and conditions prior to any booking request for a stay concerning himself and any other person enjoying the stay.
According to the law in force, the present terms and conditions are available for the client for information only and prior to any contract for holiday purchase. The terms and conditions are available on written request to the establishment office.
Article 2 Booking conditions
2.1 Price and payment
All prices are given in Euros, including VAT. The client's attention is drawn to the fact that the tourist tax is not included in the price (depends on the country)
Camping pitches booking requests: Pitches booking requests are nominative and nontransferable. The lease is only effective after the establishment agreed and has received the deposit and the administration fees.
Rented accommodations booking requests: Rented accommodations booking requests are nominative and nontransferable. The lease is only effective after the establishment agreed and has received the deposit and the administration fees. Adding a tent next to the accommodations is strictly forbidden.
Should you have any delay on the day of arrival and don't warn the establishment, the accommodation will be available 24 hours after the arrival date mentioned on the lease. After this time limit and without written message, the booking will be cancelled and the deposit will remain acquired for the establishment.
2.2 Changing your booking request
No discount will be granted for late arrivals and/or early departures.
2.3 Cancellations
To be eligible, any cancellation of a booking must be made in writing by registered letter with acknowledgement of receipt.
If the cancellation happens more than 30 days before the arrival date, the deposit will be retained.
If the cancellation happens less than 30 days before the arrival date, the full amount of the stay will be retained.
2.4 Withdrawals
The legal dispositions related to withdrawals on on-line sales do not apply to tourist services (article L.121-20-4 from the French Code de la consommation).COMPULSORY IN FRANCE – SEE HOW IT WORKS ABROAD
For any on-line booking, customers will have no right of withdrawal.
2.6 Cancellation Insurance
We advise you to subscribe cancellation insurance. The cancellation insurance takes care of reimbursing the amounts already paid up to the cancellation date providing it happens between the booking and the registered arrival date on the campsite, for an event not know or unforeseeable at the time of the booking. For example:
-Death, serious physical accident or serious illness of a member of your family.
-Pregnancy complications before the 7th month.
-Important material damage to your belongings that imperatively requests your presence.
-Economical lay-off.
-Accident or total theft of your car and/or your caravan happening on the direct way to the campsite.
-Cancellation or modifications of your holiday dates by your employer.
Every request must be accompanied with all supporting documents, accurate and indisputable.
The cancellation guarantee fees are not refundable.
Remark: The campsite can cancel this contract if modifications happen later (change in dates or in number of people or persons.
Insurance prices:
Camping pitches: 10€ per stay, the full amount due at the time of the booking
Rented accommodations: 3€ per night, the full amount due at the time of the booking.
This amount is added to the down payment and covers all persons listed on the booking form.
Article 3 During your stay
3.1 Arrivals and departures
In rented accommodations, arrivals from 4 pm and departures before 10 am, any day of the week.
On pitches, arrivals as of 2 pm and departures before 11am, any day of the week
3.2 Guarantee
A guarantee of 350€ will be deposit on your arrival. It will be given back on your departure during the reception opening hours and after inventory of fixtures. Any damage will be invoiced and added to the price of the stay as well as the cleaning fees if the accommodation is not perfectly clean when you leave. If you cannot attend the inventory of fixtures, your guarantee will be sent back by post.
3.3 Departures
Any delay for giving back the key after 11am or leaving the pitch after 11 am will be invoiced one extra night. Should your stay be extended, you must warn the establishment at least 24 hours before the departure date set previously.
3.4 Animals
On animal of less than 10kg is accepted in the accommodations or on pitches, le animal must be tattooed and vaccinated. We do not accept animals of the category 1. The price is 5€ per day. Animals must be kept on a leash.
3.5 Policies and procedures
In accordance with the law in force, the client agrees to subscribe to the Policies and procedures, listed in the Préfecture, available at the reception desk, it will be given on demand.
Article 4 Liability
The establishment is not liable for any damages on the holiday-maker's equipment. Holiday-makers must have subscribed civil liability insurance for their equipment (FFCC, ANWB, ADAC, etc.).
Article 5 Applicable Law
These general conditions are subject to French law and all disputes concerning their application falls under the jurisdiction of the High Court or Tribunal de Commerce de Bayonne.
