DESIGNATION
- '' Seasonal rental '' means any seasonal furnished accommodation rental product, classified or not (e.g. villa, house, chalet, etc.) (Law of 2 January 1970 art. 1-1 order 01/07/0
- '' Supplier '' means the supplier of accommodation (owner) available on the site ''
VILLAGE LES PINS DOR .COM'' for a reservation of stays.
- '' Accommodation Service '' means the online ordering, purchasing, payment or reservation service for the various products and services offered by the Suppliers on the ''villageslespinsdor.com'' platform owned, managed and supplied by Novea-Vacances.
GENERAL PROVISIONS
The Accommodation Service would like to draw the customer's attention to the fact that it does not present itself as a supplier of holiday accommodation, but publishes on its site furnished seasonal rental offers at its disposal in the name and on behalf of the service providers. Consequently, the
Host Service's liability may only be incurred in the event of proven fault on its part
at the time of booking.
In its capacity as an intermediary, the Host Service sends a booking confirmation
(voucher) containing the description of the rented property and the rental conditions of the service provider as
appearing in the description of the offer. The Supplier invoices the Host Service directly. Consequently, the Host Service, in its capacity as an intermediary, itself sends an invoice to the
customer.
A reservation with the Host Service or on its website '' villagelespinsdor.com '' entails
the customer's full acceptance of the latter's general terms and conditions of sale, as well as the
provider's conditions as appearing in the description of the offer and in the voucher, and
the unconditional acceptance of all of their provisions. RESERVATION
It must be accompanied by the payment of a deposit representing 30% of the total price of the stay (with the
additional services included) and optionally the entire insurance premium. The
payment of the balance is due 30 days at the latest before the start of the stay. If the
reservation is made less than 30 days before arrival at the accommodation, the entire stay must be paid
when booking. The reservation is considered final as soon as it has been
confirmed in writing by the Accommodation Service. The reservation of one of our stays implies
acceptance of our general terms and conditions of sale.
If you indicate on your reservation form either a wish (choice of a location, exposure,
floor, view, etc.) or a rental of an object (baby bed, television, etc.), we will do our best to
satisfy you within the limits of our availability but this additional service does not constitute
a contractual guarantee. The non-satisfaction of a wish or rental of an object can not, under any circumstances, be a reason for cancellation or pretext for any request for reimbursement or
compensation.
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We remind you that accommodation intended for a specific number of occupants for rental, can not
under any circumstances be inhabited by a greater number of people. You will be asked for the
exact number of people to register and their age. Any excess may either be refused or be
subject to a price supplement at the place of stay.
Any interrupted or shortened stay will not give rise to any reimbursement. In the event of early departure, customers must notify the manager of the residence.
All our products are open for sale subject to availability.
The elements, photos and writings on the website are not contractual. We strive to
gather as much information as possible on this website. A printing error is always possible.
All prices and dates of stay must be confirmed by our reservation service. The
presentation, decoration and/or layout may vary from one accommodation to another without the
Suppliers or the Accommodation Service being held responsible for this. All
information concerning the activities of the village, the resort or the surrounding area is given to you
for information purposes only, it is not a constituent element of the services provided and cannot
engage the liability of the Accommodation Service in the event of non-existence during your stay.
Some shops, restaurants, activities and entertainment may be closed at the beginning and end of the
season.
Any nuisance in the Village, the resort or the localities, any work or development undertaken
by public authorities or by individuals - which could inconvenience our customers - cannot
engage the liability of the Accommodation Service or the Suppliers and be a pretext for any
request for reimbursement or compensation.
PRICES
The prices indicated in our prices are expressed in Euros and are all charges included. We
reserve the right to modify the rental rates in the event of economic or
regulatory variations.
Our prices include:
– the provision of the accommodation,
– the consumption of water, electricity, heating and rental charges.
– access to the balneotherapy / spa area
Our prices do not include:
– the tourist tax payable on site, variable depending on the municipality,
– the deposit: 300 Euros per cottage and / or per chalet, which you pay on arrival, it is returned to you
after departure at the latest within one month.
– additional rentals and services,
– the weekly package for your pet.
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PROMOTIONS
Promotions cannot be combined and are only valid for the same stay. All other
services not included in the promotional offer are therefore excluded.
SERVICES
- Housekeeping: upon arrival, the accommodation is clean and must be cleaned by you before your
departure. However, if cleaning by our maintenance service on departure is necessary, this
would be deducted from your deposit according to the rate displayed at the reception of the residence.
-Pet: 1st and 2nd category dogs are prohibited. Pets
are only accepted if their presence has been specified and accepted when
booking. Only one animal per accommodation is accepted in all our accommodations for a
financial contribution per week to be paid on site, on the day of arrival.
The animal must be kept on a leash in the common areas but is prohibited around the
swimming pools and children's play areas. The health record, an anti-rabies certificate and the tattoo
of the animal are required. We reserve the right to refuse dangerous or aggressive animals or those causing a nuisance in the residence.
-Parking: parking is prohibited outside the parking space reserved for this purpose on
each plot. Outside of these locations, customers must use the unsupervised parking
lots located outside the residences.
-Additional rentals and services: rates for linen rental, laundry, pet package,
internet, etc. are displayed in each accommodation.
CANCELLATION INSURANCE
The concept of civil liability varies from one country to another, and the responsibility of the
Accommodation Service cannot be incurred as a result of accidents, losses, thefts, fire, water damage,
injuries, etc., the CUSTOMER will be required to provide the service provider upon arrival at the premises, a
certificate of civil liability guarantee of the occupant stay travel type provided in principle
free of charge by their insurance company. Consequently, the Suppliers and the Accommodation Service decline all responsibility for the
recourse that their insurance company could exercise against the tenants, in the event of a claim.
A multi-risk insurance (cancellation + damage + liability) user civil liability is therefore, as
an option, offered when booking.
The Supplier must undertake and prove that it has all the insurance necessary for the
rental of the rented property and in relation to its rental activity. The Accommodation Service cannot
therefore be held responsible and/or see its liability engaged for failure to comply with these
formalities for the sole responsibility of the owner.
CATERING
Formulas may be offered whether or not as part of a package that includes:
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FULL BOARD formula: Breakfast (hot drinks and fruit juices available),
Lunch and Dinner, excluding drinks. (Snack or restaurant options)
HALF-BOARD option: Breakfast (hot drinks and fruit juices available) and Dinner,
excluding drinks.
ARRIVALS and DEPARTURES
Accommodations are available from 4 p.m. on Saturday. They must be vacated and in a perfectly clean condition on the Saturday of departure between 8 a.m. and 11 a.m.
Arrivals and departures must take place during reception opening hours: Saturday: 8 a.m. - 12 p.m. / 3 p.m. - 7 p.m.
It is the responsibility of the customers to notify the manager in the event of arrival or departure outside of these hours. In the event of a late arrival, the manager may not be able to accommodate you. In
no case can the Accommodation Service be held responsible for or bear the reimbursement of expenses of any kind (hotel nights, meals, supplements, etc.).
In case of no-show, and if no information is received 24 hours after the scheduled arrival date,
the service will be offered to other customers. In all cases, no reduction or refund
will be granted. Services not used due to this delay will remain due and will not
give rise to any refund.
The customer may not, except with prior agreement with the Accommodation Service, modify the content or
the progress of the service.
In the event of interruption of the service by the customer, no refund will be made.
CANCELLATION OF STAY
Any cancellation must be notified by registered letter with acknowledgment of receipt to the Accommodation Service SARL DIDIWAN (the date of receipt being authentic for the calculation of cancellation fees) and
will result in the following fees:
Cancellation date before the arrival date Cancellation fees
More than 45 days 30% of the price of the stay including tax
Between 44 and 30 days 55% of the price of the stay including tax
Between 29 of departure and after departure 100% of the price of the stay including tax
The Accommodation Service will process each file within 2 months following receipt of the
registered letter with acknowledgment of receipt. 5
RESPONSIBILITIES
It should be noted that the effects, suitcases, objects, furniture, valuables, vehicles of the customers are not
guaranteed against theft, loss or damage whatever the cause. The parties agree
that the Accommodation Service can never be worried about this and that it is up to the tenant
to take out any insurance they deem useful. This framework of responsibilities also extends to
the common areas and all other dependencies or annexes of the establishment.
The car parks or garages made available for a fee or free of charge are not subject to
guarding or surveillance. The Accommodation Service cannot be held responsible
in the event of theft or damage.
Customers are required to take out insurance with an insurance company against the risks inherent to their
occupation, namely: theft, loss or damage to their personal items, as well as for
the damage they could cause to the furniture given for rent and also for the damage they
could cause to all the buildings, due to their actions or their possible negligence.
Customers must be able to justify everything at first request.
Upon departure, an inventory of fixtures may be carried out by a representative of the establishment and any discrepancy
and/or lack compared to the original inventory and the original inventory of fixtures, either concerning
damage caused and/or maintenance problems will be billed to the customer. The establishment
reserves the right to enter the accommodation units (rented) for reasons of maintenance,
inspection and/or security.
The customer is held responsible for any broken or damaged object and any damage that could be
caused to the facilities. Any lost key will be charged €10 to the customer.
All additional costs (options, catering extras, etc. not provided for in the booking voucher)
will be paid at the end of the stay at the site reception. These may not be deducted from this deposit under any circumstances.
TERMINATION – REFUSAL TO RENEW
The agreement will be terminated automatically, without formality or delay, at the end of the date provided for in the
agreement and/or in the event of non-performance by the customer of one of their obligations or in the event of
behavior that does not comply with the internal regulations and/or is harmful to the well-being and comfort of
the other occupying customers.
Under these conditions, the customer will immediately leave the premises and, if necessary, will be evicted, as part of
proceedings initiated against them.
INTERNAL RULES
Internal rules are posted in each residence and made available in each
accommodation unit. Thank you for reading and respecting it.
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REMARKS
If circumstances require us to do so, and only in the event of force majeure events,
beyond our control, or for security or maintenance reasons, we may
be obliged to partially or completely modify our stays (total or partial closure
of a site, of a shared facility, such as a swimming pool, restaurant, etc.). If the change is known at the
time of booking, the Accommodation Service will be required to inform the customer.
When, before the customer's departure, we are forced to make a change to one
of the essential elements of the contract, the customer may, after having been informed by registered letter
with acknowledgement of receipt:
– either terminate their contract and obtain immediate reimbursement of the sums paid without penalty,
– or accept the modification proposed by the seller. An amendment to the contract specifying the
modifications made is then signed by the parties.
Any price reduction is deducted from any amounts still owed by the customer, and,
if the payment already made by the latter exceeds the price of the modified service, the surplus will be
refunded to him before the date of his departure.
The participant's state of health, disability, minority, guardianship, etc. must imperatively be reported at the time of
booking in order to issue any reservations regarding the proper adaptation and quality of the stay, to advise against it or to offer suitable accommodation or situation.
This file has been the subject of the greatest attention. However, some errors may occur for which the Accommodation Service cannot be held responsible but which it will inform you of before your departure (errors noted in data entry or printing, as well as any modification to the description of the service offered)
AFTER-SALES SERVICE
We cannot be held responsible for unforeseeable circumstances, force majeure, climatic disasters or nuisances that could disrupt, interrupt or prevent the stay.
In the event of a problem in the rented accommodation, you must make a complaint on site to the manager in order to set a date.
Any complaint concerning the inventory, condition or cleaning of the rented accommodation must be made within 24 hours of arrival. After this period, there is foreclosure and no complaint will be taken into account and customers will be held responsible upon departure for any damage or missing items. The Accommodation Service cannot be held responsible for items forgotten by customers at their holiday location and is not responsible for their search or repatriation.
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Any observation or complaint regarding a stay must be sent to the Accommodation Service by registered letter with acknowledgment of receipt within a maximum of 30 days after the end date of the stay in order to process your complaint within 2 months of receipt of the letter.
COMMERCIAL OFFERS
You may receive commercial offers from our company for products and services similar to those you have ordered. If you do not wish to do so, we
thank you for letting us know either by email at levillagedespinsdor@orange.fr or by mail at
Service Hébergement - SARL DIDIWAN – le village des pins d'or-1998 route de Lespecier–
40170 BIAS
IMAGE RIGHTS
SARL DIDIWAN reserves the right to use the photos taken during the stays to illustrate its
communication documents, unless otherwise advised by the participant, their parents or their
legal representative. You simply need to inform us by mail within one month of the end of the
stay at SARL DIDIWAN – le village des pins d'or-1998 route de Lespecier–
40170 BIAS.
DISPUTE SETTLEMENT
In the event of a dispute between the parties, the Courts will have sole jurisdiction.
