General terms and conditions of sale
Our services and prices
Rental of pitches
We will provide you with an empty pitch, for up to 6 people, on which you can set up your tent, caravan or motorhome. Rate are calculated per night of stay and per number of people.
This fee gives you free access to the showers blocks and toilets, the reception area, the game areas and entertainment activities.
Additional items occupying your pitch like electricity supply, pets, second car etc. will be subject of a daily extra cost.
Pitch are available from 2 pm on the day of arrival and must be vacated before 12 noon on the day of departure.
Rental of accomodation
The rental fee covers the people in the accomodation (according to capacity), ancillary cost (water, gas, electricity), a vehicule, access to the showers blocks and toilets, the reception area, the game area an entertainment activities.
Accomodation is fully equiped, only sheets and bed linen are not supplied. We can rent it here. Accomodation is non-smoking.
Accomodation is available from 2 pm on the day of arrival and must be vacated before 11 pm on the day of departure.
Transfer and sub-lets : all accomodation rental is nominative and can in no case whatsoever be transferred or sub-let.
For security reasons, the number of people staying must not exceed the capacity of the accomodation.
The prices are in euros, inclusive a VAT at the rates in effect at the time of printing. Any changes to rates as well as to the taxes applies to your stay, at the date of invoicing, could affect the price of your stay.
Payment of your stay
Accepted methods of payment
For your deposit or for the total amount of your stay, you can pay by : cheques, « chèque vacances » holiday vouchers, cash in euros or by bank transfer.
BANK DETAILS :
Corporate name : S.A.R.L CAMPING DE PONT CALLECK
IBAN : FR76 1600 6230 1100 8084 5917 565
BIC : AGRIFRPP860
Reservations become effective only upon receipt of signed contract with the deposit, and after confirmation from us.
Payment for a stay on a pitch : the balance of your stay should be paid the day of arrival.
Payment for a stay in rental accomodation : the balance of your stay should be paid, without further reminder from us, 30 days prior to the intended date of arrival, or on the day of arrival if you have not booked in advance.
In the event that the balance due is not fully paid on the agreed date, the campsite has the right to consider that the customer has cancelled the reservation and retain the amount already paid.
Safety deposit
For rental accomodation, a safety deposit of 300€ is required on your arrival at the campsite. This sum will be returned to you in its totality on the day of departure or within eight days of the end of your stay, following a satisfactory inventory of your accomodation when you check out. If it's not the case, the security deposit shall be withheld. The campsite has the right to deduct the corresponding amount for cleaning fees if that one hasn't been done the day of departure.
Late arrival and early departure
In the absence from the camper specifying that they have had to change the date of their arrival, the pitch or accomodation will be considered available 24 hours after the intended arrival date specified in the booking form. No reduction will be given in the case of early departure from rental accomodation. In the case of early departure from a pitch, we will only retain the deposit for the days that were not used if the stay was booked in advance.
Cancellation of your stay
Any cancellation of stay should be notified by registered letter with an acknowledgement of receipt, which takes effect the day of reception.
-Less than 30 days before the date of arrival, the amount of the deposit shall be withheld.
-Less than 7 days before the date of arrival, the total amount of the stay will be retained.
If the cancellation is on the part of the campsite, any customer who had receiived a confirmation of booking from us, will be informed by registered letter, and fully refunded.
Insurance
We accept no responsibility for the theft or damage of personal belongings on the campsite.
Minors
Minors unaccompanied by their parents will not be accepted on the campsite except under certain conditions (parental authorisation...)
