General conditions of sale - CAMPING du VIGNAL
Dear customer, we ask you to carefully read the following general conditions. Booking a stay implies full acceptance of our general conditions of sale.
RESERVATION CONDITIONS
The rental is personal, it is prohibited to sublet or transfer the location to a third party. The reservation becomes effective only with the agreement of the Vignal campsite, after receipt of the deposit and after receipt either of the reservation contract duly completed and signed, or after acceptance of the general conditions of sale when booking online. The Vignal campsite offers family-oriented stays, in the traditional sense, the pitches are specially designed for this purpose. Camping du Vignal reserves the right to refuse any reservation that would be contrary to this principle, or that would seek to divert it. Minors must be accompanied by their parents or legal guardians.
Before returning the contract, check availability with the campsite reservation service.
Camping pitch: The basic package includes the pitch for the tent, caravan or camper van for 1 or 2 people, access to sanitary facilities and reception facilities. We reserve the right to refuse access to the Vignal campsite to families arriving with an animal.
Rental: Rental accommodation (caravan, chalet, lodge, mobile home, etc.) is fully equipped: furniture, crockery, pillows and duvets/blankets. The basic package is 2 to 6 places depending on the type of rental. As the website specifies, each accommodation or campsite is intended for a specific number of people. For security and insurance reasons, the maximum number of occupants cannot be exceeded. Furthermore, a baby is considered a whole person. Camping du Vignal reserves the right to refuse access to the campsite to groups or families presenting with a number of participants greater than the capacity of the rented accommodation. Remember to bring your sheets, fitted sheets and pillowcases. Animals (dogs, cats, rabbits, etc.) are allowed, only after validation by Camping du Vignal, in rentals as well as outside and in cars, we reserve the right to refuse access to rentals to families presenting with an animal.
Group Reservations: Any reservation of more than 2 pitches or more, by the same individual or by different individuals who know each other and are traveling together for the same reasons on the same dates of stay is considered a group. Our locations are aimed exclusively at individual customers. For any group reservation request, you must contact us by telephone, by e-mail or via our Contact Us section. We reserve the right to study the reservation request before accepting or refusing it.
RATES AND TOURIST TAX
• Prices shown are valid for the current season. They correspond to one night and are in euros, VAT included. Any subsequent modification of the applicable VAT rate occurring between the time the rates were determined and the invoicing of the stay will result in a corresponding modification of the price including tax, which the customer accepts without reservation.
• The amount of the tourist tax is €0.22/day/person over 18 years old. Tax included in the price of the stay
PAYMENT TERMS
For reservations made more than 30 days before the start of the stay, a deposit of 30% of the price of the amount of the services reserved. The balance must be paid on the day of arrival.
In the case of a reservation made less than 30 days before the start of the stay, the entire stay must be paid on the day of the reservation. Likewise, for any reservation of a stay of less than 7 days, the full amount will be requested at the time of your reservation.
Payment methods : Payment by credit card online, bank checks in euros clearable in France, holiday vouchers, bank transfers. If payment is not made before the stay, the Vignal campsite reserves the right to consider the reservation as canceled. Payments made will not be refunded.
NO RIGHT OF WITHDRAWAL
In accordance with article L121-19 of the Consumer Code, Le Camping du Vignal informs its customers that the sale of accommodation services provided on a specific date, or according to a specific frequency, is not subject to to the provisions relating to the 14-day withdrawal period.
STAY
1. The day of your arrival:
Campsite: arrival from 2:00 p.m. to 7:00 p.m. Connection to electrical terminals must be made using cables and sockets that comply with current legislation. Provide a cable length of 50 meters and a European adapter. The campsite is not able to provide you with the equipment mentioned above.
The PARKING space of the pitch is designed for a single vehicle, any other vehicle must park outside the campsite.
Rental accommodation: arrival from 4:00 p.m. to 7:00 p.m. Departure before 10:00 a.m. When you hand over the keys, you will be asked for a deposit of €200 by check. The “PARKING” location of the rental is designed for a single vehicle, any other vehicle must park outside the campsite.
Any late arrival must be reported before 6:00 p.m. so that the campsite can make arrangements. If you wish to arrive in the morning, you will need to book the night before. Any delay in the arrival time must be reported in order to allow the rental to be retained. The manager reserves the right to use the planned location if there is no news within 24 hours after the scheduled arrival date. Payments made will not be refunded.
Any change in the number of people that could result in a variation in the amount of the fee, more or less, must be reported on arrival (tourist tax, additional person compared to the capacity of the rental, etc.). In the event of an inaccurate declaration by the customer, this contract will be terminated automatically and the sums paid will remain with the rental company. The campsite reserves the right to refuse access to people arriving with a number of participants greater than the package offered, the capacity of the rented accommodation and if the names do not match on arrival.
2. During your stay:
It is up to the camper to ensure: the camper is responsible for monitoring their personal belongings (bicycles, etc.). The campsite declines all responsibility in the event of an incident falling under the civil liability of the camper.
All customers must comply with the provisions of the internal regulations. Each tenant in title is responsible for disturbances and nuisances caused by people who stay with him or visit him.
3. Visitors:
For security reasons, visitors must register upon arrival at reception before visiting a resident. Access to the aquatic area is strictly prohibited to all visitors, unless approved by the campsite management. The management reserves the right to prohibit access to the campsite to unregistered people.
Supplements: any undeclared supplement (additional person, dog, etc.) and discovered during an inspection during the stay will be invoiced to the customer from the date of their arrival.
4. The day of departure:
Campsite: Departure from the campsite must be no later than 12:00 p.m. on the last day of the reservation. Any pitch not vacated by 12:00 p.m. will result in automatic billing for an additional night.
Rental accommodation: On the day of departure indicated on your contract, rental accommodation must be vacated before 10 a.m. by appointment made at reception. The accommodation will be left in perfect clean condition, and the inventory can be checked, any broken or damaged items will be your responsibility, as well as the restoration of the premises if this proves necessary.
The deposit will be returned to you at the end of your stay after deduction of compensation withheld, on supporting invoices, for any damage noted by the exit inventory. The withholding of the deposit does not exclude additional compensation in the event that the costs exceed the amount thereof.
If the accommodation has not been cleaned before your departure, you will be asked for a cleaning fee worth a minimum of €60. For any departure outside reception opening hours, you will be asked for a cleaning fee of €60 to €80 depending on the rental.
For any delayed departure, you may be charged an additional day at the current nightly rate.
ANIMALS
Animals are accepted only upon validation by management, on campsites, for a fee payable at the time of your reservation, with the exception of 1st and 2nd category dogs (Staff,Rottweiller, Tosa etc.).
They must be kept on a leash at all times. They must not harm the tranquility and safety of residents and respect basic hygiene rules. They are prohibited around swimming pools and in buildings. The vaccination record for dogs and cats must be up to date.
CANCELLATION AND MODIFICATIONS
1. Changing your reservation
The customer may request a change to their stay upon written request to the campsite (mail or e-mail) subject to availability, possibilities and written confirmation from management. No postponement will be accepted for the following season. The customer's attention is drawn to the fact that in the event of a modification of the stay, it will not be possible for them to benefit from promotions subsequent to their initial reservation, the date of the first reservation being taken as proof. In the absence of modification, the customer must carry out their stay under the initial reservation conditions or cancel it according to the conditions of the cancellation insurance.
• Any request to increase the length of your stay will be made according to availability and the rates in force.
• Any request to reduce the duration of your stay is considered a partial cancellation and will be subject to the terms and conditions for cancellation and interruption of stay.
2. Unused services
Any interrupted or shortened stay (late arrival, early departure) by you will not give rise to a refund whatever the reason given.
3. Cancellation due to the Vignal campsite
In the event of cancellation due to the Vignal campsite, except in cases of force majeure, the stay will be fully refunded. However, this cancellation cannot give rise to the payment of damages.
4. Cancellation by the camper
Any cancellation of a reservation must be made in writing (LRAR) to the Vignal campsite.
If cancellation occurs:
• More than 30 days before the start date of your stay: the deposit will be kept as compensation.
• Less than 30 days before the start date of the stay: 100% of the amount of the stay will be required and no refund will be granted.
INTERNAL RULES (extract)
The camper is required to respect the internal regulations of the campsite as well as those of the swimming pool.
The “parking” location of the rental or the campsite is designed for a single vehicle. Any other car must park outside the campsite.
Access to the aquatic area is regulated and reserved only for campsite customers. Drinking, eating and smoking are prohibited in the aquatic area. Buoys or large inflatable animals are prohibited (more than 1m).
Individual barbecues are prohibited. Only use of the campsite's collective barbecue is authorized.
VISITORS: visitors are required to register upon arrival and must pay a fee. They are admitted between 11 a.m. and 10:30 p.m. They must park their car in the car park outside the campsite and report to reception upon arrival. Dogs and access to the swimming pool prohibited for security and insurance reasons. Any abuse from visitors or tenants with visitors may result in their expulsion.
TRAFFIC: speed is limited to 10 km/h. Traffic is prohibited in the campsite between 11 p.m. and 7 a.m. If you arrive outside of traffic times, you must park your vehicle outside the campsite and walk to your pitch.
NOISE: nighttime quiet must be respected by all campers between 11 p.m. and 7 a.m.
In the event that a customer disrupts the stay of other users, does not respect the provisions of the internal regulations or has given false information concerning the occupants of the plot, the manager or his representative may orally or in writing, if he judges so. necessary, put the latter on notice to stop the disturbances. In the event of a serious or repeated violation of the internal regulations and after formal notice by the manager to comply with them, the manager may terminate the contract. In the event of a criminal offense, the manager may call the police.
CUSTOMER RESPONSIBILITY
The contractual customer of the location (name indicated on the reservation form) undertakes to use and have used by the people accompanying him, the equipment and installations of the parks in accordance with their normal destinations and uses. In particular, he undertakes to leave his pitch in good condition when he leaves it at the end of his stay. Any damage to the premises, loss or destruction of the furniture which furnishes the public buildings of the campsite automatically entails the responsibility of their author. The contractual customer of a pitch is considered personally responsible for all damage, loss, deterioration, disturbance or nuisance caused by people who stay with him or who visit him. The contractual customer of the pitch acknowledges having read the internal regulations of the campsite, and he undertakes to respect them and ensure that they are respected by the people who accompany him or visit him. When a customer disturbs or causes nuisance to other customers or damages the integrity of common facilities, the campsite reserves the right to immediately end their stay without payment of any compensation and without prejudice to requests for compensation that the campsite and third parties could make claims against it.
The same would apply if the campsite were to notice excessive occupation of the accommodation (number of occupants greater than the authorized capacity of the rental). The customer certifies that he holds a civil liability contract from his insurer covering damage caused to rented or entrusted property (provide the certificate).
CAMPSITE RESPONSIBILITY
Under no circumstances does the campsite assume the obligation to keep personal belongings and objects within the campsite.
The campsite's liability, beyond its legal liability, cannot be incurred in the event of:
• theft, loss, damage or damage to personal effects of any nature whatsoever, during or following a stay.
• breakdown or decommissioning of technical equipment, breakdown or permanent or temporary closure of certain campsite facilities when these are beyond its control and linked to cases of force majeure.
• one-off measures, taken by the campsite management, to limit access to certain facilities, including sanitary facilities and swimming pool, when they are made necessary by compliance with safety standards or periodic maintenance work.
• damage caused or suffered by customers' vehicles parking and circulating within the campsite, even if they have been expressly authorized to enter.
• modification of the entertainment program or the activities offered.
In low season, and for reasons linked to attendance, the campsite reserves the right to modify or remove certain installations, arrangements, services or activities planned. For any reservation in low season, we advise you to contact the campsite to validate these points.
IMAGE RIGHT
During your stay, you can be photographed and appear in all our publications and any type of media without time limit. In the event of refusal, you must notify it by registered letter before your arrival.
PERSONAL DATA
In accordance with the Data Protection Act n°78-17 of January 6, 1978, the customer is informed that the nominative or personal data indicated as being mandatory collected as part of the reservation are necessary for the execution of the latter. The Customer benefits from a right of access, rectification and opposition to the transfer of this data to third parties which he can exercise by contacting Camping du Vignal – 929 chemin du Vignal, 07230 LABLACHERE .
OPPOSITION TO TELEPHONE CALLING
We inform you of the existence of the “Bloctel” telephone canvassing opposition list, on which you can register here: https://conso.bloctel.fr/
COMPLAINTS
All complaints relating to the conditions of the stay must be made on site to the Management to enable them to find an immediate solution. If the answer does not satisfy you, you can contact the Medicys Mediation Center by submitting a file online on the following website www.medicys.fr or by post: Medicys – 73 Boulevard de Clichy – 75009 PARIS.
Camping du Vignal
Registration with the RCS, number 810 978 353 R.C.S. Aubenas, France- Registration date 01/07/2022
Dear customers, these elements being necessary to avoid any misunderstanding, we thank you for your trust and wish you a pleasant stay.
