GENERAL TERMS AND CONDITIONS
1) BOOKINGS : All bookings are nominative and can therefore not be given away or subletted. The contract is valid once the booking is definite which is the case at reception of the contract with the deposit. The booking is confirmed by return post. Any delay in payment will be considered as a cancellation by the customer. In case of a late arrival or an early departure, there will be no refund. If you wish to extend your stay, following availibilities, the extra days will have to be paid by the end of your initial holiday. The following types of payment are accepted: french bank or postal cheques (to the order of SARL K2), cash, french “chèques vacances” and credit cards.
2) PAYMENT TERMS: For rental accommodations: For bookings done over 30 days prior to arrival, a deposit of 30% must be paid at the booking. The balance must be paid at the latest 30 days before the arrival date of the holiday. If the balance has not been paid within this delay, the booking can be cancelled by Camping les Cadenières without any further notice; in this case there will be no refund of the deposit. For camping pitches: For bookings done over 30 days prior to arrival, a deposit of 30% must be paid at the booking. The balance must be paid at the latest upon arrival.
3) CANCELLATIONS: By the customer: any cancellation must be done in writing and sent by registred post. If the cancellation is done at least 30 days prior to the arrival date, the deposit will remain with the campsite. If the cancellation is done within the 29 days prior to the arrival date, the total amount of the holiday will remain with the campsite. The booking contract contains a proposal for a cancellation insurance, please refer to its general conditions if a contract has been chosen for and if this appears to be necessary. By Camping les Cadenières: in case of a cancellation done by Camping les Cadenières, all paid amounts will be refunded. No refund for damages can be claimed wih the campsite in this case. No refunds will be done by Camping les Cadenières in case of any interrupted or shortened holiday.
4) CANCELLATION INSURANCE (in case a contract was signed): Prior to your departure or during your holiday, the cancellation warranty will take charge of the following costs if the booking contract is broken: • An illness, an accident or death of one of your family members - Pregnancy complications before the 7th month • Important damage to your property for which you need to stay at home • Redundancy - The signature of a fixed work contract • An accident with or the thefth of your car and/or caravan on your way to the campsite, (the complete conditions regarding the range, terms and limits are available with the insurance company and upon request: SART ASSURANCES +33 (0) 5 56 54 32 17 — E-mail: annulresa@sart-assurance.com
5) HOLIDAY CONDITIONS: Rental accommodations: Arrivals: You will be welcomed as of 4PM. When checking in to get your keys, two deposits will be asked of you: 300€ (deposit in case of material damage) and 70€ (deposit for the cleanliness of the rental accommodation). Accepted deposits: cheque/credit card/cash. An inventory list will be given to you upon arrival, if you notice any damaged or missing material please indicate this on the day of your arrival or the following day before midday at the latest. Departures: The rental accommodations must be free between 8AM and 10AM and the keys must be left at reception; after 10AM the campsite has the right to charge you an extra day for the rent. During the day of your departure (between 9AM and 4PM) an inventory check-up will be done by the campsite team, you do not necessarily have to be present during this inventory. Your deposit will be sent back to you within 10 days. Any missing or broken pieces will be charged to you following the tariffs indicated at reception. When entering the rental accommodations, these are in a clean state (floors, walls, kitchen, sanitary, dishes, beds, etc...). On the day of departure, you must leave the rental accommodation in the same clean state as you found it upon arrival. Camping pitches: Arrivals take place as of 4PM and pitches must be free at midday. If you arrive late for your camping pitch or rental accommodation, this will be held for you for a period of 24 hours for camping pitches and 48 hours for rental accommodations. After this delay and without written notification by the customer, the booking will be cancelled and no refund will be done by the campsite.
6) PETS: For all pets: a health record, tattoo and collar are obligatory and all pets must be kept on a leach. At all times, one of the family members must be present with the pet. No pets can be left alone in the rental acommodations. The direction has the right to exclude any owner of a pet which behaviour could be considered as being impeding or dangerous. In this case, no refund can be claimed. Any damage done by a pet will be charged to its owner or accompanying adult.
7) AT YOUR ARRIVAL: A part from the deposit for the rental accommodations (300€), the following will be asked of you upon arrival: • An identity card of every participant - The balance of your stay for camping pitches • For minors without their parents but accompanied by at least one adult: a parent's authorisation.
8) INTERNAL RULES: All persons present on the campsite must respect the internal rules. The direction has the right to exclude any person not respecting its rules. The internal rules are displayed at reception and a copy is also available.
9) LIABILITIES OF THE CAMPSITE The customer agrees that Camping les Cadenières can, under no circumstances, be held responsible for communication done by its partners or other third parties concerning false information that could be mentioned in any media (documentations, website...) and particularly on any photos, (leisure) activities, services and the periods these are operational. The customer must be insured during the holiday; Camping les Cadenières declines all responsibility in case of thefth, fire, bad weather circumstances or any other incident where the customer is held responsible.
10) DISPUTE In case of dispute, only the court of Draguignan will be proficient. Any possible claims regarding the non-conformity of the services offered by the contract must be reported in writing and sent by registred post to Camping les Cadenières.
